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September 9, 2018

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Thoughts: HR and AI

September 9, 2018


They say that the future for HR will be AI yet when I hear this I ask myself 2 questions; 1. When? and 2. How do we prepare?


Well, leaders in the AI field at the big 4 are stating AI and HR will not begin to cross paths in next 3-5 years and that it will be more like 5-15 years when AI starts making a significant impact to our jobs and the HR function as a whole. Surveys have shown that less than half of all HR functions in the UK are technologically prepared for the advancements of automated processes surrounding AI and this is a concern. 


So, how do we prepare?


  1. Manage expectations within the wider business - this is not just about the physical impact of AI but also the financial cost of bringing in technological automation that comes with it. Budgets need to reflect whats coming!  

  2. Make chatbots your friends - whether its in your ATS, your HRIS or even your Slack channel chatbots will give you time back and speed up processes. Alexa or Siri could be your new recruitment administrator!

  3. Make HR the role models - embrace technology by ensuring you have interactive Recruitment and HR softwares implemented and explore how you can expand the self-service offering within them. Whether this is by turning on Pulse or building advanced workflows - show HR as the role model across the business by setting the standard.

  4. Future skill sets needed - assess and plan in advance what future skill sets and capabilities will be needed in order to move the business forward as technological advances approach. Build a hiring plan and strategy that can enable you to find those skills needed.

  5. Drive the data - find the balance between having a human facing HR function as well as a data driven component that can use technology to produce in-depth HR metrics for the wider business. This is what businesses will need support with in order to change and grow as we move forward. 


On a final thought, is it just AI we should be focusing on…what about blockchain, drones, virtual reality, augmented reality, robotics and 3D printing. They are all coming down the line and ultimately will shape the future of businesses and their HR functions to which they may ultimately become unrecognisable. 


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